Refund policy.

Purchases and unused credits

HausView video packs are once-off purchases of digital service credits. We do not provide refunds because a customer no longer needs a video, selected a pack they later decide not to use, or has unused credits remaining.

When a refund may be considered

We will investigate a request when a genuine technical or fulfilment issue prevents HausView from supplying the purchased service as described. Depending on the circumstances, we may approve a full or partial refund. Nothing in this policy limits rights that cannot lawfully be excluded.

A failed video-generation attempt normally returns the reserved video credit to the customer’s HausView account automatically. That credit return is not a monetary refund and allows the customer to try again.

How to request a review

Email info@autorxgen.co.za and include:

• the email address used for the HausView account;
• the HausView order reference, if available;
• the affected listing link or video; and
• a clear description of the issue.

Never send card numbers, banking passwords or one-time PINs. HausView does not need those details to investigate a payment or service issue.

Approved refunds

Refunds are reviewed and issued manually. An approved refund is returned through PayFast using the original transaction where supported. Any corresponding unused video credits are removed from the HausView account so that the payment and credit balance remain aligned. PayFast or the customer’s bank controls the time taken for funds to reflect.

Contact

Questions about this policy can be sent to info@autorxgen.co.za.